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Frequently asked
Everything you need before you order.
Do you deliver outside Cairo?
Yes — we deliver to every governorate in Egypt through our courier partners.
What payment methods do you accept?
Cards and e-wallets via Paymob, plus Cash on Delivery.
How long does delivery take?
1–5 business days depending on your governorate.
Can I exchange an item?
Yes — within 14 days, for unworn items with tags attached.
Are the products authentic?
Absolutely — every piece is curated by GNEX.